Warranty and returns

Warranty on parts

What warranty period applies to the goods offered in the store?

All goods offered in the store are covered by the seller's warranty. In each case, the length of the warranty is listed in the relevant product information on our website.

COMPLAINT

Applies to complaints under the warranty or non-compliance of goods with the contract

Warranty excluded for businesses to the extent permitted by law.

RETURN OF GOODS

The buyer has the full right to return or exchange the product within 14 days from the day of receipt without giving any reason.

If you wish to return the purchased goods, please contact us: kontakt@globalparts.com.pl{style=background-color: rgb(255, 255, 255); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 14px; font-family: "Open Sans", sans-serif; outline: 0px;}

COMPLAINT OF DAMAGED PACKAGE OR PRODUCT DEFECTS

If there are defects in the assembled goods, it is possible to file a claim.

RETURN OF GOODS

The packaging of the returned part must be properly protected for transportation.

Goods can only be returned within 14 days from the date of receipt of the package. If the store agrees to return the part after 14 days, we reserve in such cases only the possibility of a paid exchange for other goods.

Only individuals have the right to return the product. For companies, it is only possible to exchange the product for another.

IMPORTANT NOTES:

When using the possibility of exchanging the goods or withdrawing from the contract it is absolutely necessary that:

the part is in the same condition as delivered

the product must be complete and undamaged,

the part must have warranty seals

the part must be returned with the return form

All information about the status of the return or exchange of parts, refunds for cancelled or returned orders are given only in writing at the following e-mail address: kontakt@globalparts.com.pl

REPLACEMENT OF MISMATCHED PARTS

If the purchased parts do not fit, for example, due to factory or aftermarket modifications, and they have been correctly matched (by our consultants, based on all vehicle and part manufacturer data), please inform us immediately (NOTE: the goods can be returned to us according to the instructions below or exchanged for another only within 14 days of receipt of the package). As soon as possible, we will EXCHANGE THE GOODS FOR ANOTHER one (provided that the replaced parts are not damaged and have warranty seals), re-shipping the parts at the buyer's expense.

Replacement of goods will be made according to the availability of the product in our store. In case of unavailability of the goods for exchange, the store will refund the money to the bank account indicated by the customer for the purchased parts, after informing the customer in advance.

NOTE: Returned goods should be properly packed so that they are not damaged in transit. Proper shipment of the goods is the responsibility of the sender. The condition for the return to be accepted by Globalparts-EU sp. z o.o. is a statement of withdrawal from the purchase contract, which is a completed return form, located at the bottom of the download. The cost of delivery of returned, correctly selected goods based on the original catalogs of parts manufacturers is covered by the purchaser. Please attach the completed return form to the shipment. The cost of returning the returned products is not refundable. If the store agrees to conditionally replace the delivered goods or return them after the deadline (after 14 days), we reserve the right in such cases to deduct part of the funds for the cost of return handling.

CLAIMING A DAMAGED PACKAGE

Before receiving the package, please check in the presence of the courier whether it is not damaged. If during collection of the goods from the courier it turns out that the parcel was damaged during shipment, please make a damage report in his presence (every courier has it with him) and immediately notify us of this fact. Please send back the damaged goods with a copy of the received invoice and the damage protocol drawn up with the courier with a detailed description of the reasons for the complaint. NOTE: Reliably written protocol will be the basis for the complaint. Failure to draw up a damage protocol in the presence of the courier, despite noticing the damage in the packaging of the goods, may make it difficult for the customer to claim compensation.

NOTE: In order to settle the case of damage as soon as possible, it is important to immediately send back the damaged package necessarily together with the original damage protocol and inform the Claims Department of the store about such an event. The product will be exchanged for a full-value one, and if this is impossible we will return the money.

NOTES:

Parts offered on the pages of the store are intended for installation in specialized workshops.

We would like to remind you that we do not accept any shipments sent back to us cash on delivery.

All information on the status of a reported complaint is provided only in writing at the e-mail address:

kontakt@globalparts.com.pl{style=background-color: rgb(255, 255, 255); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 14px; font-family: "Open Sans", sans-serif; outline: 0px;}