Question 1

Do I have to be registered to make a purchase?

Accepted Answer

Shopping in our store does not require registration.

Question 2

Where can I check the status of my order?

Accepted Answer

If the buyer has an account in our store, the status can be checked in the "Orders" account tab or by clicking on the link sent to the e-mail address provided after placing the order.

Question 3

I forgot my login password, what now?

Accepted Answer

You can recover your password by running the password recovery procedure when logging in.

Question 4

Can I order a shipment to an address other than mine?

Accepted Answer

Yes, when ordering, simply change the automatically filled in address to your destination shipping address.

Question 5

Can I obtain an invoice for a company if I have an account opened in the name of a private person?

Accepted Answer

Yes, in step 2, select the "I need an invoice" option and provide the details of the company to which the sales document is to be issued.

Question 6

Does the store support instant payments?

Accepted Answer

Yes, our store supports the Przelewy24 payment system, thanks to which you can conveniently pay for your order by online transfer, payment card, or BLIK.

Question 7

How long does it take to ship the goods after ordering?

Accepted Answer

Shipment is made within 24 hours from the moment the order is placed for processing on weekdays.

Question 8

Can I check the goods upon receipt?

Accepted Answer

Yes, the goods should be checked in the presence of the courier, and if any damage to the package or packaging tape is found, it is necessary to prepare a damage report with the courier.

Question 9

What should I do if I receive a wrong order?

Accepted Answer

You should then inform us about the situation by phone or e-mail.

Question 10

Can I withdraw my order?

Accepted Answer

Yes, as long as the order has not been forwarded for shipment.  510-215-506 or online chat

Question 11

How much does free shipping start from?

Accepted Answer

Free shipping applies to all parts (except those we exclude)

Question 12

How much time do I have to return the goods?

Accepted Answer

Consumers have 14 days to return goods purchased from us.

Question 13

Where can I find exchange, return and complaint forms?

Accepted Answer

In order to report your desire to return/exchange goods, please contact the store by e-mail kontakt@globalparts.com.pl

Question 14

How long does a complaint take?

Accepted Answer

Complaints are considered within 14 business days of receiving the shipment with the complained goods.

Question 15

Do I have to send the complained goods in the original packaging?

Accepted Answer

No, the original packaging is not required in the event of a complaint, but please remember to properly secure the item for shipping to avoid other mechanical damage during shipping.

Question 16

What happens if a complaint is accepted?

Accepted Answer

When the complaint is considered positively, the money for the complained item is refunded

Question 17

I received a part that doesn't fit, can I somehow exchange it?

Accepted Answer

Yes, it is possible to exchange the goods for another one.

Question 18

Can I get help selecting parts?

Accepted Answer

Our consultants are at your disposal, you can contact them via the hotline, chat available on the home page or by e-mail.

Question 19

Many parts fit my car, how can I find out which ones are correct?

Accepted Answer

The description of each product provides information about matching to the vehicle, however, it is possible that the manufacturer of the part may not properly match a specific car model.

Question 20

Where can I find the VIN number?

Accepted Answer

The VIN, or vehicle identification number, is a seventeen-character code that can be found on the vehicle's nameplate or in every registration certificate.

Question 21

How to recognize an "O" or "zero" in a VIN number?

Accepted Answer

To avoid such mistakes, manufacturers do not use the letter O in their numbers, so each such character is a zero.

Question 22

I am looking for a part that I cannot find in the online store, what should I do?

Accepted Answer

To do this, please contact our customer service department via online chat, e-mail or telephone 510-215-506

Question 23

Can I establish permanent cooperation with the store?

Accepted Answer

Yes, we are open to new contacts and projects, please contact us at to present the conditions 510-215-506.

Frequently asked questions

General questions