Frequently asked questions

Do I have to be registered to make a purchase?

Where can I check the status of my order?

I forgot my login password, what now?

Can I order a shipment to an address other than mine?

Can I obtain an invoice for a company if I have an account opened in the name of a private person?

Does the store support instant payments?

How long does it take to ship the goods after ordering?

Can I check the goods upon receipt?

What should I do if I receive a wrong order?

Can I withdraw my order?

How much does free shipping start from?

How much time do I have to return the goods?

Where can I find exchange, return and complaint forms?

How long does a complaint take?

Do I have to send the complained goods in the original packaging?

What happens if a complaint is accepted?

I received a part that doesn't fit, can I somehow exchange it?

Can I get help selecting parts?

Many parts fit my car, how can I find out which ones are correct?

Where can I find the VIN number?

How to recognize an "O" or "zero" in a VIN number?

I am looking for a part that I cannot find in the online store, what should I do?

Can I establish permanent cooperation with the store?